Effective November 09, 2005 — Applies to purchases from Winbo International for delivery within Canada and the USA.

1) Shipping

Order Processing

• Orders placed by 2:00 PM ET on business days are typically processed the same day; otherwise the next business day.
• Processing begins after payment is received and verified. Peak periods or large orders may require additional time.

Methods, Rates & Delivery

• Standard and expedited options are shown at checkout. Rates are calculated based on weight, dimensions, destination, and service level.
• Carriers may require a signature upon delivery for higher-value shipments.
• P.O. Boxes are not eligible for courier delivery; a physical address is required.
• For cross-border shipments, duties, taxes, and brokerage are the customer’s responsibility unless otherwise stated. Shipments are sent DAP.

Address Changes & Cancellations

• Contact us immediately to change or cancel an order. We’ll make best efforts, but changes may not be possible once the order is transmitted to the warehouse or carrier.
• Refused or undeliverable shipments may incur return freight and re-delivery fees.

Damaged, Missing, or Lost Packages

• Inspect on delivery. If damage or shortage is visible, note it with the driver and keep all packaging.
• Report shipping damage, loss, or shortages to Winbo within 3 business days of delivery and provide photos.
• We will file the carrier claim and arrange a replacement or credit once the claim is validated.

2) Returns

How to Request an RMA

• Contact us with your order number, SKU/serial number, reason for return, and photos (if applicable).
• RMA numbers are valid for 14 days from the date of issue. Ship items within this period to avoid cancellation.

Return Eligibility

• Return window for resalable, non-defective items: 7 calendar days from delivery.
• Items must be new, unused, in original packaging with all accessories, manuals, and unremoved labels/serials.
• Non-returnable: custom or special-order items; cut-to-length cable; consumables; opened software/firmware; clearance/final-sale items; items with altered firmware, programming, or physical damage.

Refunds & Restocking

• Eligible returns are subject to a 20% restocking fee or adjustment to current market price, whichever is lower.
• Allow 5–7 business days after receipt for inspection and processing.

DOA / Defective Items

• DOA window: If a product is dead on arrival within 7 days of delivery, contact us for an RMA. Upon verification, Winbo will repair, replace, or credit at our discretion. Ground shipping for DOA cases is covered by Winbo.
• After the DOA window, warranty service is provided by the product manufacturer or its authorized service centers (see Warranty).

Return Shipping & Risk of Loss

• For remorse/selection returns, the customer is responsible for return shipping costs and insurance. Risk of loss remains with the customer until the item is received and inspected by Winbo.
• Print the RMA number on the outer label and ship to the address provided in your RMA approval.

3) Warranty

• Warranty on all products is provided by the manufacturer or its authorized dealers. An original Winbo invoice is required for service.
• Products that are reprogrammed, modified, damaged, abused, mishandled, or altered are not eligible for warranty.

4) Title, Payment & Fees

• Retention of title: To the extent permitted by law, title to goods remains with Winbo International until payment is received in full.
• NSF/returned cheque fee: $25 per occurrence.
• Chargebacks and unpaid balances may result in suspension of account privileges and collection activities.

5) Contact

Questions? Contact us at (905) 754-3399 or info@winbo.ca.

Note: This policy may be updated without notice. Certain terms may vary by product line, promotion, or dealer agreement. Nothing herein limits statutory rights that cannot be waived under applicable law.